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Our agency has used Shah Software for over 20 years and was one of the company’s original customers. We started with the Case Management software and later procured the Transportation Management software suite when it became available. For our day to day operations, the scheduling and routing feature of the Transportation Manager NewGen is indispensable. This feature allows us to easily keep to our schedule and better serve our clients. I often use the Summary Report feature for easy reporting and invoicing. I stand by the company as our agency has relied on Shah Software to serve our clients for over two decades.
At Concho Valley Community Action Agency, we use Shah Software’s Case Manager-NEWGEN to handle our client tracking needs. The selling feature of the system is its user friendly layout. I have found the program to be both easy to use and understand. I love the personal attention our agency receives from Shah himself. Shah dedicates time to hear our needs and concerns. I have consistently received prompt responses when I have a question or need assistance. Shah Software also keeps up with the changing reporting requirements. I recommend Shah Software because they are innovative - they are always trying to finds ways to make our lives easier!
I take pride in recommending Shah Software since we have been associated with it since the earliest stages and even helped kick start the transportation management software suite. Over two decades ago, I met Mr. Shah, the owner, for lunch in Uvalde, Texas. It was over lunch that I suggested his company come up with a transportation management software system more suited for small and rural transit agencies. I did not realize the chain of events I had just set in motion! Shah and I spent the next few months brainstorming: daily talking about transit agencies needs and reporting requirements. Before I knew it, what started as a spontaneous suggestion grew into a full-fledged Transportation Management suite of software. I have been using Shah Software for last 20 plus years. Without fail, Shah Software has adapted to meet the ever changing reporting requirements. Technical assistance is very quick. Our suggestions are taken seriously and many are later integrated into the system. Shah Software allows me to voice my concerns and have an active role in developing a system that works for me. I would only use Shah Software and it is all I recommend!
"Shah Software has done a great job with their continuing development of cutting edge dispatching software. River Cities Public Transit has been a customer since 2006 and during that period our ridership has gone from 300 rides/day to 1200 rides/day and a 24 X 7 service.
The software is web-based and is extremely easy to navigate. The tech support at Shah Software is very responsive and will address immediately any concern or issue that we may have.
Without any reservation, we would recommend this software to any transit that is looking for a dispatching and scheduling system. If you have any questions, please feel free to call us at 605-945-0403."
"The Golden Crescent Regional Planning Commission, as a provider of multiple transportation services, has been very pleased with Shah Software. We have been using the software for many years now and hope to move to New Gen very soon.
On a scale of 1-5 stars, I would rate the customer service and hands-on technical assistance you get from Shah as five stars."